Terms & Conditions

Enrolment Agreement

1. Course fees are payable in full at the time of enrolment. Fees are non-refundable once the course has commenced.

2. Course commencement is the date we receive your course fees in full.

3. Subscription Management: For recurring courses, students and parents maintain full control over their enrolment. You may manage your billing, update your payment methods, or cancel your subscription at any time via our Stripe Customer Portal.

4. Cancellation Policy: To avoid being charged for the subsequent quarter, cancellations must be processed through our Stripe Customer Portal prior to your next scheduled billing date.

Course Enrolment

1. Course Materials are supplied in an online environment unless otherwise specified in the course description and may not be downloaded. Optional printed materials are available for most courses/units within Australia only (charges apply). Some courses have the option of downloading and printing the materials via our LMS.

2. The content of the online Course Materials, including copyright and all other intellectual property rights contained therein, remain the property of C3 Education. You may not reproduce any part of the online course Materials without the prior written consent of C3 Education;

3. Course materials, course content and assessment are subject to change;

4. Course duration/study hours are estimates only;

5. Course materials are provided online via our LMS 24/7 or via alternative means. Course materials comprise of online resources, including interactive and written learning content, videos (where specified – see course description), quizzes and assessment. The LMS site may occasionally be unavailable during scheduled maintenance.;

6. To study online with C3 Education you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course. You will also need basic computer skills, such as typing, knowledge of how to navigate the Internet and be able to use word processing programs.

7. LMS completion records are for internal purposes only; and

8. Extension of courses available upon application (fees apply).

Assessment

1. Independent research beyond the course materials may be required to complete the assessment where specified.

2. Tutor support is available and provided via email;

3. All assessments must be submitted electronically; and

4. Using chatbots, AI (ChatGPT), or other automated tools to generate responses or complete assignments is strictly prohibited. All submissions must reflect personal comprehension and analysis, be written in your own words and be properly referenced.

Course Withdrawal and Refunds

Refunds will not be issued after course commencement except in exceptional circumstances.

No refund will be provided after course commencement date;

No refund will be provided where work or assessment has been saved or submitted; and

Printed materials are non-refundable.

Managing Cancellations: While you may cancel your subscription at any time via our Stripe Customer Portal to prevent future billings, this does not trigger an automatic refund for the current period already commenced.

This decision of assessing the extenuating circumstances rests with the Managing Director and shall be assessed on a case-by-case basis.

Credit Voucher/Coupon Code Policy

All credit vouchers/discount coupons have the following conditions of use:

1. Not redeemable for cash;

2. Valid for one (1) use only;

3. Not valid with any other offer/gift voucher/coupon code;

4. The coupon code must be entered at the time of enrolment/course commencement; the discount cannot be applied at a later date.

5. Coupons/vouchers cannot be used to order printed materials, and

6. Coupon codes can only be used in the time frame specified in the special offer.

Confidentiality and Privacy Policy

We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees and agents who have access to information about you do not make any authorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

1. to the extent specifically required by law; or

2. for the purposes of this agreement (including disclosing information in connection with any query or claim)

3. information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.

Marketing Communications

Upon enrolment into the course, we may use the content from your emails and graduate survey in our marketing materials and on your website testimonials page, as well as send you a monthly newsletter. We will use your surname, initials and your City or first name. Please be assured that we respect your privacy and only comments related to course outcomes and student experiences will be mentioned. To opt out, please contact us.

Third-Party Authorisation - Individual Enrolments

Your record is protected. If you need someone else to obtain information or documents on your behalf, you must provide your written authorisation. You will need to provide a signed written authority that includes your:

Full name
Contact telephone number
Course title(s)

You must also provide the following details regarding the person who will be accessing your information:

The person’s full name
The persons date of birth
The person’s relationship to you;
The persons driver’s licence or passport number
The type of information or access you wish the third party to have.

Code of Practice

C3 Education has responsibilities to you as a student to provide you with a quality of service that will assist you as much as possible. We undertake to abide by all our policies and procedures.

C3 Education agrees to:

1. Provide a tax invoice;

2. Provide login details to access the online Course Materials (or alternative access) and mark assessments and provide feedback where applicable on submitted assessment tasks;

3. Provide tutor support via email throughout the enrolment;

Student Obligations

Students with C3 Education are required to:

1. Ensure that all the information provided is accurate;

2. Notify C3 Education of any contact changes (email, telephone, address etc.);

3. Advise C3 Education of any difficulties or problems they may experience procedures or training;

4. NOT submit or claim as their own, work derived from AI Tools, other source or work completed by another person. Students found copying and pasting content from AI Tools or directly from the Internet will breach these terms and conditions and enrolment in the unit will be cancelled. Re-enrolment into the unit will be required – charges will apply.

5. In your interactions with administrative staff, course consultants and tutor support staff (including, but not limited to telephone calls, emails and instant chats) you agree to conduct yourself civilly and respectfully at all times. As a customer or student of C3 Education , you agree that you shall not, under any circumstances, use abusive language or harass staff. C3 Education reserves the right to determine, at its sole discretion, what constitutes abusive language and harassment, and where that has occurred; and may, partially or completely, deny service to any infringing party.